This option is regarded as a last resort. Immediately restarts the remote computer, forcefully terminating all programs and the Operating System as quickly as possible.įorcing a shutdown can damage open files. Navigate to the directory to retrieve the file from and the corresponding destination to transfer the file to, then simply drag and drop the required files between locations. Quickly and easily transfer files between the connected computers. Send the CTRL+ALT+DEL command to the remote computer Send keyboard events using the Unicode value of the key pressed. Redirect a remote printing job to a local printer on the technician's device Remote and Local - clears the clipboard of both the remote computer and the device providing assistance Remote only - clears the clipboard of the remote computer
Local only - clears the clipboard of the device providing assistance Save Current Setting as Default - apply the current setting going forwardĭisabled - the clipboards are not cleared when the session is terminated Remote to Local - share the remote computer's clipboard with the device providing assistanceīidirectional - allowing sharing between both devices Local to Remote - share the clipboard of the device providing assistance with the remote computer Any text copied before the session is unavailable.ĭisabled - no clipboard sharing between devices Only text copied during the session is available for pasting.
Insert Copied Password - paste a password into the password field on a locked Microsoft or Apple device Send Local Clipboard - copies the content of the local to remote clipboard. Get Remote Clipboard - copies the content of the remote to local clipboard. Save a screenshot of the current remote screen as a JPGĬopy the screenshot to the clipboard of the local computer Different colors are displayed depending on the mouse action (normal, left-click, middle-click, right-click). The technician's mouse movement is displayed as a colored dot on the remote computer. For security, the remote user can cancel this command by pressing CTRL+ALT+DEL This setting is inadvisable on CRT monitors.ĭisable the physical keyboard and mouse of the remote computer. Limit the ability to perform actions on the remote device to the Commands menuĭisplay a blank screen to the remote user to maintain confidentiality of technician actions. Take Control can only control active sessions (a user has to be interacting with the TS session, it's not enough just to be logged on).Īllow the technician to view the remote mouse cursor If the computer is a Terminal Server with several concurrent users, you can cycling through different TS sessions. Select the screen resolution on the remote computerīy default, the Agent remotely controls the local Terminal Services (TS) session on a computer.
Take Control (N-able) interface options Menu itemĪlter the image size of the remote computer desktop in the session windowĬhanging the color mode for the session may improve performance. The Take Control (N-able) interface options are displayed in the top menu. The available viewer options depend on the target device Operating System type and version, and the Take Control Policy applied to the target device.
For example, Take Control Windows viewer 7 and Mac viewer 8 introduced a streamlined interface to increase the available workspace and to simplify navigation and option selection. The interface varies depending on the viewer version. The Take Control (N-able) Viewer is available for Windows, Linux and Mac computers.